Friday, September 17, 2010

The Phone Call of Literal Patron

The month of September is National Library Month; in honor of this, most libraries offer some sort of service to its patrons. In the past, the library in which FrogN works has offered free library card replacement, a decrease in overdue fees with a coupon that is found in the (free) library newsletter, and, this year, a canned food drive. The idea behind this was, a patron could bring in cans, and the library would waive up to ten dollars of his or her overdue fees (at $1 a can equaling a maximum of ten cans for $10). Apparently, these instructions were not clear enough for everyone because FrogN answered the phone to have a conversation with a patron who had just left; FrogN knows this because while this patron was in the library, FrogN assisted her.

Literal Patron: "I was calling about getting rid of my fines."

FrogN: "Yes ma'm, we're having a food drive; for every can you bring in, we'll knock a dollar off your fine."

Literal Patron: "Oh. Okay. I can do that."

FrogN: "Alright. We'll be doing it the whole month of September, so just bring them in whenever you next come."

Literal Patron: "Now. Do you just want the can? Or do you want ones with food still in them?"

FrogN: "...we need the cans that still have food in them. It's a food drive, and we give the cans to families in the area that need them."

Literal Patron: "Alright." *click*

Now, that was the first week of September; FrogN has not heard from Literal Patron again.

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